Replace, Return, Refund Policy

1. What can I return?

You may request returns for most items you buy from Cartel, listed on www.yeskart.in that are within the return window,

Items are returnable if you’ve received the item in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on www.yeskart.in

2. How do I return/replace an item?

To return an item:

1.Go to My Account – Orders – View – Refund Order.

2.Select a reason for return and enter comments.

3.Click ‘Submit’.

4.To replace the product mention “Replace” and Click Submit.

3. What are the guidelines for returning an item?

1.Your address and the item that you wish to return must be eligible for return.

2.If the return is not eligible for Pickup, a Self-Return option will be given.

3.Once the return is received, you will, in accordance with www.yeskart.in refund policy, be issued a refund to your original payment method. For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)).

4. How can I track my return?

To track your return:

1.Go to My Account – My Refund Request

You can track your package on courier’s website with the help of the tracking ID.

5. When will I get my refund?

Available refund method Refund Time-frame
After the return is received by Yeskart
Prepaid Orders
Credit Card/ Debit Card 2-4 Business Days
Net Banking Account (Credited to Bank Account) 2-4 Business Days
Pay on Delivery Orders
NEFT to Bank Account 2-4 Business Days
Paper Cheque 8-10 business days

6. Are items purchased on Yeskart.in eligible for replacements?

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available.

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